Refund Policy

At zulqavi, customer satisfaction is important to us. If you experience an issue with your order, please contact our support team so we can assist you.

1. Return Requests

Customers may contact us regarding return or refund requests. Please provide your order information and details about the issue so our team can review your request.

2. Product Condition

Items should generally be returned in their original condition, unused, and with original packaging where applicable.

3. Refund Process

Once a return request has been reviewed and approved, eligible refunds will be processed through the original payment method.

Processing times may vary depending on your payment provider.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer service team with relevant order details and supporting information.

5. Non-Refundable Situations

Refund requests may not be accepted for issues caused by improper use, customer-provided incorrect information, or conditions outside the responsibility of zulqavi.