Return & Refund Policy

At Zulqavi™, we want every customer to enjoy a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy provides clear guidance on the available options.

1. Return Eligibility

We accept returns for eligible products within 30 days after delivery. To qualify for a return, the item must meet the following conditions:

• The product must be unused and in its original condition.
• The product must include original packaging and accessories.
• Proof of purchase or order information must be provided.

2. Items That Cannot Be Returned

Certain products cannot be accepted for return due to hygiene, safety, or product protection reasons. These include:

• Used kitchenware products.
• Items damaged due to improper use.
• Products without original packaging.

3. Return Process

To request a return, please contact our customer service team at:

Email: service@zulqavi.com

Please include your order number, product details, and the reason for your return request. Our team will review your request and provide further instructions.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund approval status. Approved refunds will be processed to the original payment method.

Please allow several business days for your payment provider to complete the refund process. Processing times may vary depending on your bank or payment service.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. We will review the issue and provide an appropriate solution.

6. Shipping Costs

Customers are responsible for return shipping costs unless the return is caused by an error from Zulqavi™, such as receiving an incorrect or defective item.

7. Contact Information

If you have any questions regarding our Return & Refund Policy, please contact us:

Brand: Zulqavi™

Company: Shenzhen Warmyi Technology Co., Ltd.

Address:
4th Floor, Shenzhihui Building,
Yousong Community, Longhua Street,
Longhua District, Shenzhen City

Email: service@zulqavi.com